VA Benefits: Are You Getting Everything You Deserve?

Staying informed about updates on VA benefits, particularly healthcare, is vital for veterans and their families. The system can be confusing, and changes happen frequently. Are you sure you’re getting every benefit you deserve?

1. Accessing the Updated VA.gov Portal

The first step in staying current with your VA benefits is understanding how to use the updated VA.gov portal. It’s been significantly improved over the last few years and is now the central hub for nearly everything related to VA benefits.

Here’s how to get started:

1. Create an Account or Sign In: If you don’t already have one, create a free account using your DS Logon, My HealtheVet account, or ID.me. The ID.me option is generally the easiest and most secure.
2. Navigate to the “My VA” Dashboard: Once logged in, you’ll see a personalized dashboard called “My VA.” This is where you can view your claims, appeals, and benefit information.
3. Customize Your Notifications: Go to your account settings and set up email and text notifications for updates on your claims, appointments, and new benefit information. I recommend setting up both; you don’t want to miss a crucial update.

Pro Tip: Regularly check the “News” section on the VA.gov homepage. This section often features announcements about new benefits, program changes, and important deadlines. Also, be sure to verify any information you see on social media with official VA sources.

2. Utilizing the VA Health and Benefits Mobile App

For on-the-go access, the VA Health and Benefits mobile app is invaluable. It’s available for both iOS and Android devices.

Follow these steps to get the most out of the app:

1. Download and Install: Find the “VA Health and Benefits” app in your device’s app store and download it.
2. Log In: Use the same credentials you use for VA.gov to log in. The app supports biometric login (fingerprint or facial recognition) for added convenience.
3. Explore the Features: The app allows you to manage appointments, refill prescriptions, view your health records, and check the status of your claims. Pay particular attention to the “Benefits” section for updates related to your eligibility.

Common Mistake: Many veterans download the app but don’t explore all its features. Take some time to click through each section and understand what’s available. The app is updated frequently, so what you saw last year might be different now.

3. Understanding the PACT Act and Expanded Healthcare Eligibility

One of the most significant changes affecting veterans’ healthcare in recent years is the Promise to Address Comprehensive Toxics (PACT) Act. This law expands healthcare eligibility for veterans exposed to burn pits and other toxic substances during their service. According to the VA’s PACT Act information page, it has the potential to help millions of veterans.

Here’s what you need to know:

1. Review the Eligibility Criteria: The PACT Act expands eligibility for veterans who served in specific locations and time periods, including those who served in the Gulf War, Iraq, Afghanistan, and other areas. Check the VA’s website for a complete list of covered locations and conditions.
2. File a Claim: If you believe you are eligible for expanded healthcare benefits under the PACT Act, file a claim through VA.gov or with the help of a Veterans Service Officer (VSO). Be sure to include any relevant medical records and service documentation.
3. Monitor Your Claim: Track the status of your claim through the VA.gov portal or the mobile app. The VA is processing a large number of PACT Act claims, so be patient but persistent.

Pro Tip: Even if you were previously denied benefits for a condition related to toxic exposure, you should reapply under the PACT Act. The law has changed the criteria for presumptive conditions, making it easier for veterans to get the care they need.

4. Leveraging Telehealth Services for Remote Care

The VA has significantly expanded its telehealth services in recent years, making it easier for veterans to access care from the comfort of their homes. This is especially beneficial for veterans in rural areas or those with mobility issues.

Here’s how to access and utilize telehealth services:

1. Schedule a Telehealth Appointment: Talk to your primary care provider or specialist about scheduling a telehealth appointment. Many routine appointments can now be conducted virtually.
2. Use VA Video Connect: The VA uses a secure video conferencing platform called VA Video Connect for telehealth appointments. Download the app to your computer or mobile device.
3. Prepare for Your Appointment: Before your appointment, make sure you have a stable internet connection, a quiet and private space, and any necessary medical information or documents.

Common Mistake: Don’t assume that telehealth is only for minor issues. The VA offers a wide range of telehealth services, including mental healthcare, dermatology, and even some specialty care. I had a client last year who was able to avoid a long drive to the Atlanta VA Medical Center by using telehealth for a follow-up appointment with her cardiologist.

5. Connecting with Veterans Service Organizations (VSOs)

Veterans Service Organizations (VSOs) are non-profit groups that provide free assistance to veterans and their families. They can help you understand your benefits, file claims, and navigate the VA system. These organizations are staffed by experts who deeply understand the VA and its processes. They advocate fiercely for veterans, and I’ve seen firsthand how they can make a difference.

Follow these steps to connect with a VSO:

1. Find a VSO: Search for VSOs in your area through the VA’s website or by contacting your local VA medical center. Some well-known VSOs include the American Legion, the Veterans of Foreign Wars (VFW), and Disabled American Veterans (DAV).
2. Schedule an Appointment: Contact the VSO and schedule an appointment to discuss your benefits and any issues you are facing.
3. Gather Your Documents: Bring your military records, medical records, and any other relevant documents to your appointment.

Pro Tip: VSOs are not all created equal. Some specialize in certain types of benefits or have more experience with specific conditions. Do some research to find a VSO that is a good fit for your needs. Don’t be afraid to ask questions about their experience and expertise.

6. Staying Informed Through VA Newsletters and Publications

The VA offers a variety of newsletters and publications to keep veterans informed about their benefits and healthcare options. Subscribing to these resources is a simple way to stay up-to-date.

Here’s how to subscribe:

1. Visit the VA’s Website: Go to the VA.gov website and search for “VA newsletters” or “VA publications.”
2. Sign Up for Email Updates: Look for the option to subscribe to email updates. You can usually choose which topics you are interested in, such as healthcare, benefits, or specific programs.
3. Read the Publications: The VA publishes a variety of magazines, newsletters, and online articles. Take some time to read these publications and learn about new developments in veterans’ healthcare.

Common Mistake: Many veterans sign up for VA newsletters but then don’t read them. Make it a habit to scan the headlines of each newsletter and click on any articles that are relevant to you. Knowledge is power, especially when it comes to your healthcare.

7. Participating in VA Town Hall Meetings and Events

The VA frequently holds town hall meetings and events to provide information to veterans and gather feedback on their services. Attending these events is a great way to hear directly from VA officials and ask questions about your benefits.

Here’s how to find and attend these events:

1. Check the VA’s Website: The VA’s website lists upcoming town hall meetings and events in your area. You can also find information about these events on the websites of your local VA medical center and regional VA offices.
2. Attend the Meetings: Make an effort to attend these meetings, even if they are not in your immediate area. Many meetings are now offered virtually, making it easier to participate.
3. Ask Questions: Don’t be afraid to ask questions about your benefits or any concerns you have about the VA system. These meetings are an opportunity to have your voice heard.

Pro Tip: Come prepared with specific questions or concerns. The more specific you are, the more likely you are to get a helpful answer. Also, be respectful of the other attendees and give everyone a chance to speak.

8. Monitoring Changes to VA Healthcare Policies and Regulations

VA healthcare policies and regulations are constantly evolving. Staying informed about these changes is crucial for ensuring you receive the benefits you are entitled to.

Here’s how to monitor these changes:

1. Follow the Federal Register: The Federal Register is the official journal of the federal government. It publishes proposed and final rules and regulations from all federal agencies, including the VA. You can subscribe to receive email updates when the VA publishes new rules.
2. Consult with a VSO: VSOs are experts in VA policies and regulations. They can help you understand how these changes might affect your benefits.
3. Stay Informed Through the VA: The VA often announces changes to its policies and regulations through its website, newsletters, and social media channels.

Common Mistake: Many veterans assume that their benefits will remain the same forever. The reality is that the VA system is constantly changing, and it’s important to stay informed to ensure you are receiving the benefits you deserve. This is where a good VSO can be invaluable.

In 2024, we handled a case where a veteran was initially denied coverage for a rare form of cancer. The VA argued that it wasn’t service-connected. However, after the PACT Act expanded presumptive conditions related to toxic exposure, we were able to re-file the claim. We presented evidence showing the veteran’s exposure to burn pits during deployment and the link between the cancer and that exposure. Ultimately, the VA approved the claim, providing the veteran with the healthcare and disability benefits he deserved. This case highlights the importance of staying informed about changes to VA policies and regulations and being persistent in pursuing your benefits.

Keeping up with updates on VA benefits can feel like a full-time job, but it’s an investment in your well-being. By using the tools and strategies outlined here, you can ensure you’re getting the healthcare you’ve earned through your service. Don’t leave money (or healthcare) on the table.

Take action today: schedule a check-in with your local VSO. A few hours of your time could unlock benefits you didn’t even know existed, ensuring you receive the full support you deserve. If you are dealing with pain, also see our article on veterans’ pain management options.